91 - The Last Call

Phone etiquette is a basic lesson I've learned in my 9-year stint in Sykes.

There are just some things you don't forget. However, there are just some things you can unlearn.

Despite having learned it, it's something I have not practiced in a while. Sure, I spent a lot of hours on customer service and phone etiquette training as well as business corespondence.

I was more exposed to non-voice support before I moved to a management support team. And despite the number of conference calls, nothing beats being able to speak with an actual customer. Tiring as it may seem.

You learn.
You converse. You make contact.
 

In my years working in a call center, I have heard all negative connotations and descriptions when working in one. Specially from those that have not been with the industry at all or long enough to understand the business.

I have to honestly say, that there are some bad habits picked up when working in a large company such as Sykes. Excluding political shit and some people in high positions with little to no intelligence, habits are picked up because of people and personal values. 

I mean, do I blame others of my bad habits? I'd blame myself first for being into it. Furthermore, weak are those that can't even own up to their own shit. And if one is swayed by the popular, blame the one who lets himself be swayed.

Man up for fuck's sake.

And for those who think little of people who work in a call center, try to think of this logic: It is not the business that makes the man. Character does.

You don't know each and everyone's story to make that kind of call.

To judge so strongly. To generalize out of spite. To teach that kind of spite. Christ.


I have no words to describe how disappointed I am.